Terms and Conditions

Welcome to CreativeWorlds.co.uk. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By using our site, you agree to comply with these Terms. If you do not agree, please discontinue use of our services.

1. Definitions

• "Creative Worlds", "we", "us", or "our" refers to the owner and operator of this website.

• "User", "you", or "your" refers to any individual or entity accessing or interacting with our website.

• "Services" include all offerings such as product customization, mockups, digital downloads, AI-generated content, and e-commerce transactions.

• "Content" refers to all text, images, videos, graphics, and other materials provided or generated through the website.

2. Eligibility

• You must be at least 18 years old to use this website. If you are under 18, you must have parental or guardian consent.

• By using our services, you confirm that you have the legal capacity to enter into a binding agreement and that all information you provide is accurate and complete.

3. Use of Website

• You agree to use the website only for lawful purposes and in accordance with these Terms.

• You must not:

  • Attempt to gain unauthorized access to any part of the website or its systems.

  • Use the website to distribute spam, malware, or other harmful content.

  • Interfere with the operation or security of the website.

• We reserve the right to suspend or terminate access for users who violate these terms.

4. Product Customization and Mockups

• Customization requests must be submitted clearly and accurately before production begins.

• We provide mockups as visual previews; final products may vary due to material, lighting, or printing differences.

• You are responsible for reviewing and approving mockups or proofs. Once approved, changes may not be possible.

• We are not liable for errors resulting from incorrect or incomplete customization details provided by you.

5. AI-Generated Content

• Some content, including product descriptions, promotional videos, and design elements, may be generated or enhanced using AI tools.

• AI-generated content is provided “as is” and may contain limitations or inaccuracies.

• You may not claim authorship or exclusive rights to AI-generated content unless explicitly permitted.

• We reserve the right to modify or remove AI-generated content at our discretion.

6. Intellectual Property

• All content on this website—including designs, logos, mockups, guides, and AI-generated assets—is the intellectual property of Creative Worlds or its licensors.

• You may not:

  • Copy, reproduce, or distribute any content without written permission.

  • Use our branding or assets for commercial purposes without a license.

• Unauthorized use may result in legal action and termination of access.

7. Pricing and Payment

• All prices are listed in GBP (£) and include applicable taxes unless otherwise stated.

• We reserve the right to update pricing at any time without prior notice.

• Payment must be completed before production or delivery begins.

• Accepted payment methods include credit/debit cards, PayPal, and other secure third-party processors.

• We are not responsible for transaction issues caused by third-party payment platforms.

8. Shipping and Delivery

• Estimated delivery times are provided during checkout and may vary based on location, product type, and courier performance.

• We are not liable for delays caused by:

  • Courier services

  • Customs clearance

  • Force majeure events (e.g., natural disasters, strikes)

• Risk of loss and title for items pass to you upon delivery.

9. Returns, Refunds, and Exchanges

• Due to the personalized nature of our products, returns are only accepted for:

  • Defective items

  • Incorrect customizations caused by our error

• You must notify us within 3 calendar days of receiving the product to request a return or exchange.

• Required documentation includes:

  • Order number

  • Description of the issue

  • Clear photos of the defect

• Refunds are processed to the original payment method within 7–14 business days.

• We do not offer refunds for:

  • Buyer’s remorse

  • Incorrect customization details provided by the customer

  • Minor color or material variations

10. TikTok Shop and Third-Party Platforms

• If you purchase through TikTok Shop or other platforms, their terms may apply in addition to ours.

• We are not responsible for:

  • Platform-specific payment disputes

  • Algorithmic errors

  • Content moderation decisions

• You agree to comply with the terms of any third-party platform used to access our services.

11. Customer Comments and User-Generated Content

• You may submit comments, reviews, or content (e.g., photos of your customized products) through our website or social media platforms.

• By submitting content, you grant Creative Worlds a non-exclusive, royalty-free, perpetual license to use, reproduce, and display your content for promotional and marketing purposes.

• You agree that your comments will not:

  • Contain offensive, defamatory, or unlawful material

  • Infringe on any third-party rights

  • Include misleading or false claims

• We reserve the right to moderate, edit, or remove user-generated content at our discretion.

• We are not responsible for the opinions expressed in user comments and do not endorse them.

12. Customer Responsibilities

• You are responsible for:

  • Providing accurate customization details

  • Ensuring your contact and delivery information is correct

  • Reviewing proofs and mockups before approval

• You agree not to submit:

  • Copyrighted or trademarked material without permission

  • Offensive or inappropriate content for customization

• Errors resulting from incorrect information provided by you are not eligible for refunds.

13. Limitation of Liability

• To the fullest extent permitted by law, Creative Worlds shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of data, revenue, or business opportunities

• Our total liability shall not exceed the amount paid for the product or service in question.

14. Privacy and Data Protection

• Your personal information is handled in accordance with our Privacy Policy.

• We collect and use data solely for order fulfillment, customer support, and marketing (with consent).

• We do not sell or share your data with third parties except as required by law or to fulfill your order.

15. Termination

• We reserve the right to suspend or terminate access to our services at any time, without notice, for:

  • Violations of these Terms

  • Harmful or fraudulent activity

  • Abuse of our systems or staff

• Termination does not affect any accrued rights or obligations.

16. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of England and Wales.

• Any disputes shall be resolved exclusively in the courts of Manchester, United Kingdom.

17. Changes to Terms

• We may update these Terms from time to time. Changes will be posted on this page with the updated date.

• Continued use of the website after changes constitutes acceptance of the revised Terms.

18. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at info@creativeworlds.co.uk